Privacy Policy

Welcome to FitByNathyG. Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, sign up for programs, use our coaching app, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.


1. Who We Are

FitByNathyG is owned and operated by Nathaly, a fitness coach and mentor based in Dubai. We provide fitness and nutrition programs designed to help women reclaim their strength, build confidence, and transform their lives.


2. Information We Collect

We collect information to provide a better, more personalized coaching experience. This may include:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Country of residence

  • Date of birth (if required)

  • Health-related information voluntarily shared by you (e.g., fitness level, goals, injuries, dietary preferences)

b. Payment Information

  • Billing address

  • Payment method (processed securely through third-party providers — we do not store your credit card details directly)

c. Usage Data

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the website

  • App activity (if applicable)

d. Communication Data

  • Messages sent through forms, email, chat, or social media

  • Feedback, testimonials, or survey responses


3. How We Use Your Information

We collect and use your information to:

  • Provide, personalize, and manage your coaching program

  • Communicate with you about your account, schedule, or updates

  • Send onboarding materials, training content, and support

  • Process payments securely

  • Improve our services and website functionality

  • Send marketing emails (only if you’ve opted in)

  • Comply with legal obligations

We will never sell or rent your personal data to third parties. Ever.


4. How We Protect Your Information

We use industry-standard security measures to keep your data safe, including:

  • Secure server connections (SSL)

  • Encrypted payment processing through trusted third parties

  • Limited access to personal information within our team

  • Regular system monitoring and data protection measures

Despite our efforts, no method of transmission or storage is 100% secure — but we’re committed to safeguarding your info to the best of our ability.


5. Sharing of Information

We may share your data with trusted third-party service providers only when necessary to:

  • Process payments

  • Deliver email communications or scheduling services

  • Manage app functionality

  • Comply with legal or regulatory requirements

All third-party providers are required to protect your data and use it only for the purpose of delivering the agreed service.


6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Improve website performance and user experience

  • Analyze site traffic and engagement

  • Save your preferences for future visits

You can choose to disable cookies in your browser settings, but some parts of the website may not function properly without them.


7. Data Retention

We retain your personal information only as long as necessary to:

  • Deliver your coaching program

  • Meet legal or accounting obligations

  • Resolve disputes or enforce agreements

When your data is no longer needed, it will be securely deleted or anonymized.


8. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data

  • Correct or update inaccurate information

  • Request deletion of your data (except where legally required to retain it)

  • Withdraw consent to receive marketing communications

  • File a complaint with a data protection authority if you believe your rights were violated

To exercise your rights, contact us at [Insert Email Address].


9. Email & Marketing Communications

If you subscribe to our newsletter or opt in for updates, we may send emails about new programs, promotions, or fitness tips. You can unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us directly.


10. Third-Party Links

Our website may contain links to third-party sites (e.g., scheduling platforms, payment gateways, or partner pages). We are not responsible for the content or privacy practices of those sites. Please review their policies separately.


11. Children’s Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children. If we discover that we have collected data from someone under 18, we will delete it immediately.


12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date. Continued use of our services after an update means you accept the new policy.